Terms and conditions for the training

2.1 We provide our courses with reasonable care and skill, and substantially as we describe them.

2.2 Constellation work is a professional discipline, and this is training in how to practise it. You learn to facilitate systemic constellations for others: the theory, the method, and the skill of holding the work. The training is not medical treatment or psychotherapy, and it does not replace either. If you are under medical or psychiatric care, that care stays with the people providing it.

2.3 We do not promise any particular result, and we do not promise employment.

2.4 What the training leads to. On completing the facilitator training you receive our certificate and a transcript of record. Between them they set out what you studied and covered across the programme, attest that you completed it, and confirm that you are able to conduct family constellations. We design the training to prepare you to practise to a high professional standard.

2.5 Dates and content may change. Course content, module order, teaching staff, and dates may be adjusted while a course runs. We do this to teach the material well, not to reduce what you receive. Two limits on this, and they are commitments:

• (a) We will not reduce the substance of what you booked. If we change a course so that it no longer substantially matches what we described when you booked it, you may end your agreement and clause 8 applies as though we had cancelled.
• (b) For the facilitator training, if we change your group's start date or its weekly day and time slot after you have paid to reserve a place, clause 8.2 applies and your money comes back in full.

4.1 You have fourteen days to withdraw from this agreement, for any reason, without giving a reason and without cost. The fourteen days run from the day after we confirm your place under clause 3.3.

4.2 To withdraw, tell us before the fourteen days are up. You can email the address in clause 1.2, or use the model form at the end of these terms.

4.3 If you withdraw, we refund everything you have paid, including any enrolment fee, within fourteen days of being told. We refund by the same means you paid, unless you ask otherwise.

4.4 If your training is due to start inside those fourteen days, your right to withdraw still runs its full course. The training runs over years, so it cannot be delivered in full within fourteen days and nothing we do in that time ends your right early. If you asked us to begin inside the fourteen days and then withdraw, you pay for the part already delivered and the rest comes back.

4.5 If you asked us to start and then withdraw, you pay for the modules you had started. A module you have started counts as delivered: you took a place in it, and that place is spent, so it is payable in full and not split within itself. Nothing beyond the modules you had started is due, and the enrolment fee follows clause 6.

4.6 Your fourteen-day right ends when those days are over, or when the training starts if you asked us to begin early. After that you are no longer withdrawing, but you can still leave: stopping the training once it is under way is covered by clause 7, which sets out what you pay. That is a different thing from withdrawing, and there is no fourteen-day refund once this right has ended.

4.7 Downloadable material is different, and it is narrow. Where we sell you material to download or stream as a thing in itself, separately priced, your right to withdraw over that material ends only if all three are true: you expressly asked for it before the fourteen days were up, you confirmed you understood the right would end, and we confirmed that back to you in writing. Logging in to your course does not end anything. Your course is teaching, not a download, and this clause does not touch it.

6.1 Your enrolment fee reserves your place, and it covers your onboarding. Once your right to withdraw under clause 4 has expired, it is not refunded if you decide not to take up the place. It is the consideration for holding the place open, for not selling it to anyone else, and for onboarding you, and by then it has done that job.

6.2 Two things this does not mean. Your enrolment fee comes back in full if you withdraw under clause 4, and it comes back in full if we cancel the training before it begins (clause 8.1). It is not refundable only against your own decision, made after the withdrawal window has closed, not to proceed.

6.3 Your remaining monthly payments do not begin unless the training does. If the group never starts, nothing beyond your enrolment fee has been taken, and clause 8.1 returns that in full.

8.1 If we cancel a training before it begins, we refund the enrolment fee in full, together with anything you had already paid toward the training fees. Monthly payments do not normally begin until the training does; where you had paid something in advance, that comes back too.

8.2 If we change your start date or your weekly day-and-time slot, you choose. A group begins only once enough people have reserved a place. Until it fills, the start date is provisional and can move later than first announced — this is how groups form, and it is normal, not a failure. Whether your start date moves for that reason, or we change your weekly slot, you may keep the new arrangement or take back in full everything you paid to reserve your place. You are never held to a date or a slot you did not agree to. Saying yes does not close the door. If you accept the new date or the new slot and later change your mind, you may still take your money back in full. That is a different thing from an ordinary change of mind once the withdrawal window has closed, which clause 6 governs, and the difference is that we moved something you did not sign up for.

8.3 Events outside our control. If something genuinely beyond our reasonable control stops us providing a course — among other things a death or serious illness of a teacher, a government measure, or a failure of infrastructure — we are not liable for the delay, but this does not take away your right to a refund for anything you have paid and not received.

9.1 You can take a single semester as a learner, without joining the certification track. If you later decide to join the full track, how the semester you have already taken is counted is arranged with you individually, before you commit to the track.

9.2 A semester taken on its own, above the first, buys the teaching and nothing more. By itself it does not count toward the certificate and is not a step toward it. The full track, taken in order, is the only route to certification. We say this here because it is the thing most easily misunderstood, and we would rather you knew it before you paid.

11.1 What is said in the room stays in the room. Our courses include closed workshops in which people constellate their own family systems and speak about their own lives. You must not repeat outside the group anything you learn there about another participant — not their story, not their family, not what came up for them, not their name in connection with any of it.

11.2 This binds you during the course and it does not stop when the course ends. It is not time limited.

11.3 Talking about your own work is yours to do. This clause protects other people's material, not yours.

11.4 Speaking about the work itself. You may discuss what you learned — the method, the dynamics, what a piece of work taught you — during the training and, afterwards, in your own professional supervision, provided you do it in a way that nobody could be identified from. That is about your own learning and practice, and it is not permission to pass the method on — see clause 14.4.

11.5 What we keep confidential. We treat what we learn about you in the same way. We do not discuss your material outside the team who need to know it, except where clause 11.6 applies.

11.6 The limits, stated plainly. Confidentiality is not absolute, and you should know where it ends before you rely on it. We may break it where we believe there is a serious risk of harm to you or to someone else, and where the law requires it. If we believe you are at risk and not under care, we may contact your emergency contact. We will tell you we are doing it wherever it is safe to do so.

11.7 We do not share your material with anyone else without your signed consent, and the request has to come from you. A request from a third party — another therapist, your doctor or another medical professional, an employer, a family member — is refused unless you have asked us for it yourself. Where you do ask, we share your genogram or a formal report; we do not hand over session notes.

11.8 Confidentiality does not run only from this clause. A signed form is not what makes a group safe. It is a floor, not the thing itself, and we treat it as such.

12.1 We record classes. Recording takes place in the online teaching environment and may run through the training you are enrolled on.

12.2 We record only what you agree to. Before you are recorded we ask for your consent, separately for each of three things:

• the theory lectures you take part in;
• the constellations you take part in;
• the supervision you take part in.

You may agree to any, all, or none of them.

12.3 What consent is for, and what it is not. Your consent is the legal basis on which we record and process this material. Consent is meaningful only if refusing it costs you nothing, so refusing it costs you nothing: it does not affect your place, your participation, your assessment, or your certificate.

12.4 What we use recordings for. To support your learning, to give you material to review and reflect on, and as teaching material. Recordings may be edited and built into course materials for your group and for future groups.

12.5 Who may see them. Our team, and students in your own group and in later groups, may have access to them for teaching. We do not share recordings outside that educational setting.

12.6 Withdrawing consent. You may withdraw at any time, and it does not affect your participation. Withdrawal works forwards: we make no new recordings of you. If you want a recording already made taken down, ask us — tell us which one, and we will take it down unless we can explain to you why we cannot.

12.7 How long we keep them, and why. A recording lasts as long as the course material it belongs to. We keep it while the module is being taught and while it is still part of what students can reach. That is the same answer in both directions: as long as we hold it, you can see it too. Your access does not end when your training does.

12.8 Once you have completed the training, we keep your access to the material open. That is our commitment, and it is the same answer in both directions: as long as we hold a recording, you can reach it. This may change in the future — if a platform we rely on sets a limit, for instance — and if it does, we will tell you.

12.9 What that means for you, in practice. You can ask at any time what we hold of you and see it. You can ask us to take a recording down under clause 12.6. You can withdraw consent for anything further. If you want your recordings out and you tell us so, that is a request we act on — not one we weigh against our library.

12.10 Your access is personal to you. A recording we give you access to is yours to watch and learn from, and yours alone. Please do not share it, post it, or pass it to anyone else. Each recording carries our teaching and the personal work of other people in the room, so passing one on could do real harm — and if it does, you may be responsible for the loss it causes. We know almost nobody would do this; we set it out so the line is plain.

12.11 You may not record us. You must not make your own recording, audio or video, of any class or supervision. This protects the other people in the room more than it protects us.

14.1 Everything we provide for a course belongs to us or to the people who license it to us. That includes written material, slides, recordings, and the frameworks we teach.

14.2 You may use it to learn, and to do the work you trained for. We give you a personal, non-transferable licence to use course materials for taking the course and for facilitating in your own practice afterwards. Nothing here stops you using what you learned.

14.3 What you may not do is republish it, sell it, distribute it, put it online, or teach from our materials as though they were yours. You must not remove our name from them, and you must not use them to run your own training.

14.4 This training qualifies you to facilitate. It does not qualify you to teach. Completing it, and any certificate we issue for it, says you can do this work with clients. It does not make you a trainer of it, and you must not hold yourself out as able to train others in constellation work on the strength of it, or run a training of your own from what you were taught here.

14.5 The names we use for what we teach — among them the Systemic Tree, the Field Compass, the Relational Stance, and the Facilitator's Path — are ours. You must not present yourself as teaching them, as running our method, or as certified or endorsed by us beyond what your certificate actually says.

14.6 The certificate is a statement we make, not property you acquire. It says you completed our training. You may say so. You may not present it as a licence, a qualification recognised by anyone else, or a right to certify others.

16.1 Tell us. Most things are fixed by saying them early, to the person concerned or to us. That is the first step and usually the only one.

16.2 If that does not resolve it, write to us. Altieri & Maebe BV, Acacialaan 3, 3020 Herent, Belgium, or [email protected]. Say what happened, when, and what you want done.

16.3 What we will do. We will answer as quickly as we can and do everything we can to reach a solution that works. Where it is possible, your complaint is looked at by someone who was not involved in what you are complaining about.

16.4 If we cannot resolve it between us, we will write to you and set out where that leaves you, including whether there is an out-of-court route open to you and who runs it.

16.5 A complaint does not suspend your obligation to pay an invoice that is due, and paying an invoice does not waive a complaint.

17.1 Your place is yours and cannot be given to someone else. Courses are personal.

17.2 We may not hand your agreement to someone else without telling you. If we transfer our side of it, we will tell you first, and if you would rather not continue you may end the agreement and we refund anything you have paid for what you have not received.

17.3 These terms, the course description you booked from, and our privacy policy are the agreement between us. If we agreed something with you specifically, in writing, that governs over these terms.

17.4 If any clause turns out to be unenforceable, the rest stands.

17.5 We may update these terms. The version that applies to you is the one in force when your agreement started, except where a change is needed to comply with the law.

18.1 Belgian law governs this agreement, and we work to Belgian standards. We are a Belgian institute, we operate from Belgium, and Belgian law is the law we know and hold ourselves to.

18.2 If you live elsewhere in the EU, the consumer-protection rules of your own country still reach you.

18.3 Where a dispute is heard. If you are a consumer in the EU, you may bring a claim in the courts where you live, and we will bring one only there. Otherwise, and if you are enrolling as a business, disputes go to the courts of Leuven, Belgium.

You only need this if you want it. An email saying you have changed your mind does the same job.

To Altieri & Maebe BV, Acacialaan 3, 3020 Herent, Belgium — [email protected]:

I hereby give notice that I withdraw from my agreement for the following course:

• Course: ______________________
• Booked on: ______________________
• Name: ______________________
• Address: ______________________
• Signature (only if sending on paper): ______________________
• Date: ______________________

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