Terms and conditions for workshops, the intensive and individual sessions

2.1 We provide our sessions and events with reasonable care and skill, and substantially as we describe them.

2.2 Systemic constellation work has a therapeutic character, both in a one-on-one and in a group setting, and our providers have been trained extensively over years and work under supervision. They can work alongside a treatment plan, but they do not replace medical treatment. If you are seeing a doctor or a therapist, they remain in charge of your follow up. For a medical issue or condition, we recommend you are followed up by a medical professional.

2.3 We do not promise any particular result.

2.4 A workshop is a group event, and the group is part of what it is. What comes up in the room depends on who is in it. We shape the day; we do not script it, and we cannot promise that any particular theme, method or piece of work will feature.

2.5 A place at a workshop is a place in the group, not a booking of your own constellation. Not everyone constellates on the day, and where the format limits how many pieces of work it can hold we say so in the description. The exception is a constellation ticket: if you book one, your own question is constellated. Where we offer them for an event, they are shown as a separate ticket at booking. A constellation ticket is tied to the event, not to a particular day of it. If you have a preference, tell us when you book and we will keep it in mind when we plan the days.

2.6 Dates, venue and facilitator may change. We may adjust the venue, the facilitator, or the timing of an event. Two limits, and they are commitments:

• (a) If we change an event so that it no longer substantially matches what we described when you booked, you may end your agreement and clause 9 applies as though we had cancelled it.
• (b) If we change the date of an event you have booked, clause 9.2 applies and you may take the new date or take your money back in full, including any deposit.

4.1 You have fourteen days to withdraw from this agreement, for any reason, without giving a reason and without cost. The fourteen days run from the day after we confirm your booking under clause 3.3.

4.2 To withdraw, tell us before the fourteen days are up. You can email the address in clause 1.2, or use the model form at the end of these terms.

4.3 If you withdraw, we refund everything you have paid, including any deposit, within fourteen days of being told. We refund by the same means you paid, unless you ask otherwise.

4.4 If your session or event falls inside those fourteen days, the box you tick when booking is what lets us go ahead. By ticking it you ask us to go ahead on the date you chose, and you confirm you understand that your right to cancel ends once what you booked has taken place in full. If you would rather wait until the fourteen days have passed, tell us and we will move your booking.

4.5 If you withdraw after we have started, we charge for what has already been delivered. For sessions, that is the sessions you have had. For a workshop, a place taken is a place used: once the workshop has begun, the fee for it is due.

4.6 Your fourteen-day withdrawal right ends when what you booked has been delivered, and only if you ticked both boxes in clause 4.4. For a session, that is the end of the session. For a workshop, it is the moment the workshop begins and your place is taken.

4.7 If you book more than fourteen days before your event, the fourteen days run out before the day arrives, and clause 8 governs from then on. Clause 8 lets you cancel up to 30 days before the event, so how much that gives you depends on how far ahead you booked.

6.1 Some events ask for a deposit to reserve your place. Where one applies, we tell you the amount at booking, before you commit.

6.2 What a deposit is for. It is the consideration for holding a limited place open for you, and for not selling that place to anyone else.

6.3 Once your right to withdraw under clause 4 has expired, a deposit is retained if you then cancel, and it is deducted from anything we refund you.

6.4 Two things this does not mean. A deposit comes back in full if you withdraw under clause 4, and it comes back in full if we cancel the event (clause 9). It is retained only against your own decision, made after the withdrawal window has closed, not to come.

8.1 You may cancel up to 30 days before the event begins, and we refund what you have paid. Where a reservation deposit was stated at booking, that deposit is retained under clause 6 and is deducted from the refund.

8.2 If you cancel inside those 30 days, the full fee is due. A place in a limited group, released that close to the date, is rarely filled.

8.3 If you cannot come and someone else can, talk to us. We are not obliged to accept a substitute, and group work is not a seat that anyone can occupy — but where the group and the format allow it we would rather move a place than keep your money.

8.4 If we cancel the event, we refund everything you have paid, including any deposit, and you have first claim on a place at the next edition.

9.1 If we cancel, clause 8.4 applies: your money comes back in full, deposit included, and you have first claim on a place at the next edition.

9.2 If we move the date, you choose. Take the new date, or take your money back in full including any deposit. You are never held to a date you did not book.

9.3 Events outside our control. If something genuinely beyond our reasonable control stops us running an event or holding a session — among other things a death or serious illness of a facilitator, a government measure, or a failure of infrastructure — we are not liable for the delay, but this does not take away your right to a refund for anything you have paid and not received.

11.1 What is said in the room stays in the room. Our workshops are closed groups in which people constellate their own family systems and speak about their own lives. You must not repeat outside the group anything you learn there about another participant — not their story, not their family, not what came up for them, not their name in connection with any of it.

11.2 This matters more in a workshop than almost anywhere else, and it is worth saying why. The people beside you are strangers you may never see again, and there is no ongoing relationship to hold the discretion in place. What holds it is this clause and your word.

11.3 This binds you during the day and it does not stop when the day ends. It is not time limited.

11.4 Talking about your own work is yours to do. This clause protects other people's material, not yours.

11.5 Taking your own experience elsewhere. You may talk about what the day meant for you, and take it to your own therapy or supervision, provided you do it in a way that nobody else could be identified from. That is about your own process. It is not permission to pass on the method — see clause 14.4.

11.6 What we keep confidential. We treat what we learn about you in the same way. We do not discuss your material outside the team who need to know it, except where clause 11.7 applies.

11.7 The limits, stated plainly. Confidentiality is not absolute, and you should know where it ends before you rely on it. We may break it where we believe there is a serious risk of harm to you or to someone else, and where the law requires it. If we believe you are at risk and not under care, we may contact your emergency contact. We will tell you we are doing it wherever it is safe to do so.

11.8 We do not share your material with anyone else without your signed consent, and the request has to come from you. A request from a third party — another therapist, your doctor or another medical professional, an employer, a family member — is refused unless you have asked us for it yourself.

12.1 We do not record sessions or workshops. Where a recording is planned, we come to you about it in advance and separately from these terms, and never on the day without notice.

12.2 We do take an automatic transcript, to help with note-taking. It is made by software during the session, it stands in for notes written by hand, and it is held under clause 11 and clause 13 like any other note. It is not a recording: no audio and no video is kept. If you would rather we did not, tell us and we will not.

12.3 If a recording is ever proposed, we record only what you agree to. We would ask for your consent first, and you may give it, refuse it, or give it for part of the day only.

12.4 What consent is for, and what it is not. Your consent is the legal basis on which we record and process this material. Consent is meaningful only if refusing it costs you nothing, so refusing it costs you nothing: it does not affect your place or your participation.

12.5 What we use recordings for. To give you material to review, and as teaching material within our own educational work.

12.6 Withdrawing consent. You may withdraw at any time, and it does not affect your participation. Withdrawal works forwards: we make no new recordings of you. If you want a recording already made taken down, ask us — tell us which one, and we will take it down unless we can explain to you why we cannot.

12.7 You may not record us. You must not make your own recording, audio or video, of any session or workshop. This protects the other people in the room more than it protects us.

14.1 Anything we hand out or make available for a session or an event belongs to us or to the people who license it to us.

14.2 You may keep it and use it for yourself. We give you a personal, non-transferable licence to do that. What you took from the day is yours.

14.3 What you may not do is republish it, sell it, distribute it, put it online, or use it to teach.

14.4 Attending does not qualify you to facilitate or to teach this work. A workshop or a session is something you take part in, not training in how to run one. Whatever you learned by being there, you must not hold yourself out as able to facilitate constellations on the strength of it, run this work for others, or teach it. Facilitating is what our training is for, and even completing that trains you to facilitate — not to train other people.

14.5 The names we use for what we teach — among them the Systemic Tree, the Field Compass, the Relational Stance, and the Facilitator's Path — are ours. You must not present yourself as teaching them, as working in our method, or as certified or endorsed by us.

14.6 Attending a workshop or the intensive certifies you in nothing. It is not a qualification, not a step toward one, and not a licence to practise.

16.1 Tell us. Most things are fixed by saying them early, to the person concerned or to us. That is the first step and usually the only one.

16.2 If that does not resolve it, write to us. Altieri & Maebe BV, Acacialaan 3, 3020 Herent, Belgium, or [email protected]. Say what happened, when, and what you want done.

16.3 What we will do. We will answer as quickly as we can and do everything we can to reach a solution that works. Where it is possible, your complaint is looked at by someone who was not involved in what you are complaining about.

16.4 If we cannot resolve it between us, we will write to you and set out where that leaves you, including whether there is an out-of-court route open to you and who runs it.

16.5 A complaint does not suspend your obligation to pay an invoice that is due, and paying an invoice does not waive a complaint.

17.1 Your place is yours and cannot be given to someone else, except under clause 8.3 and only if we agree.

17.2 We may not hand your agreement to someone else without telling you. If we transfer our side of it, we will tell you first, and if you would rather not continue you may end the agreement and we refund anything you have paid for what you have not received.

17.3 These terms, the description you booked from, and our privacy policy are the agreement between us. If we agreed something with you specifically, in writing, that governs over these terms.

17.4 If any clause turns out to be unenforceable, the rest stands.

17.5 We may update these terms. The version that applies to you is the one in force when your agreement started, except where a change is needed to comply with the law.

18.1 Belgian law governs this agreement, and we work to Belgian standards. We are a Belgian practice, we operate from Belgium, and Belgian law is the law we know and hold ourselves to.

18.2 If you live elsewhere in the EU, the consumer-protection rules of your own country still reach you.

18.3 Where a dispute is heard. If you are a consumer in the EU, you may bring a claim in the courts where you live, and we will bring one only there. Otherwise, and if you are booking as a business, disputes go to the courts of Leuven, Belgium.

You only need this if you want it. An email saying you have changed your mind does the same job.

To Altieri & Maebe BV, Acacialaan 3, 3020 Herent, Belgium — [email protected]:

I hereby give notice that I withdraw from my agreement for the following:

• Session, workshop or intensive: ______________________
• Date it was to take place: ______________________
• Booked on: ______________________
• Name: ______________________
• Address: ______________________
• Signature (only if sending on paper): ______________________
• Date: ______________________

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